Refund Policy

Version 2026-08-29 · Effective August 29, 2026

30-day money-back guarantee

If you are not satisfied with a purchase made on our website, you can request a full refund within 30 days of the order date. Refunds are processed by our payment provider, Paddle, the Merchant of Record for our web orders. Request one at paddle.net or by emailing support@landscapegenius.app.

Web purchases

Contractor subscription plans are billed monthly. You can cancel any time from your account settings; the cancellation takes effect at the end of your current billing period, and you retain access until then. We do not pro-rate partial months.

Purchases made through the Apple App Store or Google Play

If in future you buy a subscription or credits inside our iOS or Android app, that purchase is made through Apple or Google, not through us. Refunds and cancellations for those purchases are handled by the store under its own policy, and must be requested through Apple or Google directly. The terms in the web-purchases section above do not apply to them.

Genius Credits

Genius Credits are consumed when the Service produces a successful AI visualization. If a generation fails our automatic compliance check and cannot be automatically corrected, the credit is refunded to your balance immediately at no cost to you.

Purchased credit packs are non-refundable once used. Unused packs bought on the web may be refunded within 14 days of purchase, provided no credits from that pack have been consumed.

Homeowner accounts

Homeowner accounts are free. Complimentary welcome credits included with a new homeowner account have no cash value and are non-refundable.

Disputes

If you believe you were charged in error or a credit was incorrectly consumed, contact support within 30 days and we'll review the case.

Contact

Refund questions? Email support@landscapegenius.app.

Have this document reviewed by a lawyer before public launch.